Menu

FAQ’s


What do I need to check in?

A valid National photo ID (such as passport, driver’s licence, national military service card, etc.) is required.  Student Cards are not accepted as valid ID.

Check-in & check-out!

The Check-in start time is at 14:00. Venture hostels is open 24 hours, 7 days week. Check-out time is by 11:00. Late check-outs will incur a charge of an additional night. Early arrivals can use our luggage room and safety deposit boxes to leave personal effects prior to check-in. Venture hostels accepts no liability for the loss, theft or damage to property however sustained or caused.

Booking process

For online bookings: click the “Book Now”, select your dates and room type and follow the payment instructions. You’ll then receive an email confirmation with your booking details and reference.

By email/phone: if you prefer, you can always send us an email for special bookings and requests. You’ll find our information on the How to find us page.

For group bookings: please contact us by phone on +44 (0)20 86926219 or by email at 
reservations@venturehostels.com or fill out the form on the Group Bookings page.

Is there any booking fee?

You will be charged the first night and is non-refundable when you book with us (online only). For email/phone bookings we require valid credit card details when making your reservation. We need to pre-authorise your card. This will guarantee your booking.

 How long do I have to make a cancellation?

Customers can cancel their reservation at anytime, the first night is charged at the time of booking and it’s non-refundable.

Cancellations must be done 48hrs prior to arrival either by e-mail or telephone.

Cancellations less than 48 hours prior to arrival and No Shows can occur the full payment so please advise us if you won’t be able to use your booking.

Is Linen included?

Yes, free linen is included. Beds are made prior to arrival.

What about towels, are they included?

We rent towels at £2.00 per towel.

Is breakfast included?

Yes, we offer a free continental buffet breakfast: 07:30 – 09:00 daily. You get toasts, cereal, juices,  coffee/tea/hot chocolate and all the usual stuff, but you also get FREE Yogurt!

Is there Internet access?

Yes, there is free Wi-Fi in the entire building. Printing and scanning facilities available in reception.

What time do I have to leave the hostel?

Check-out from the rooms is by 11:00 am, but you may still use the bar facilities and lounge throughout the day.  Late check-outs will incur a charge of an additional night.

How do I get there?

All information on how to find us is included on the website How to find us

 Is there a curfew?

There is no curfew; you can enter and leave the hostel as you please.

Is your hostel secure and safe?

We have a 24hr reception throughout the day and night.  Security codes access, CCTV and 24hr staff.

Do you have a bar and restaurant?

Yes. The hostel is above the new Royal Standard bar and restaurant, all the hostel guests receive a 15% discount of Food and drinks Menu!

Are the rooms unisex?

All rooms are unisex, but upon demand we will try and arrange single sex dorms, subject to availability. Please call reception on +44 (0)20 86926219.

Are families welcome?

We encourage families to stay with us and take advantage of either our multi-bedded dorms or even our 3 bedded or 4 bedded rooms. We do not allow families with children aged 16yrs and under to share dorms with other guests, therefore all beds in a multi-bedded dorm must be booked and paid for in order to make these rooms private for families.

Is smoking permitted?

Smoking is not permitted anywhere within the Venture Hostels premises. A smoking area and ashtrays are provided outside the building or in our garden area during the opening hours.

Payment methods

We accept credit card, cash, in Sterling Pounds only. We do accept American Express.

Do you have weekly rates?

No, we do not have weekly or monthly rates.

Who can stay in our hostels?

Our hostels are independent, and it’s not necessary to be a member of any organisation, and you don’t need to show any hostel card to use our services. You must be over 18 years to stay here or staying with someone over 18 years.

Do you have a place to leave bicycles?

Yes, we have secure bicycle storage

Do you provide a laundry?

Yes, we have coin operated washing and drying machines. Irons and ironing boards are supplied too.

Smoke-Free Hostel

We’re a 100% smoke-free environment. So please follow our no-smoking rules—there’s a £250 fine per night for anyone lighting up inside the hotel.