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Terms & Conditions


The hostel reserves the right to pre-authorise credit cards prior to arrival.

CHECK-IN & CHECK-OUT

New arrivals can check into their rooms after 2pm each day. Guests may arrive earlier and leave their luggage at the hostel if your room is not ready for you.
You do not have to be a member of any organisation to stay at Venture Hostels however, we do require that some form of valid photo identification is presented upon check in, preferably a Passport, I.D. card or driving licence.
 Check out is at 11am.

GROUPS

If booking for more than 15 people, different Terms and Conditions and Cancellation Policy apply to group bookings (15+ people).

Our Groups Department will contact you after you have made a group booking (15+ people) with Terms and Conditions and an Invoice. Please be advised that only persons over the age of 16 can stay at the hostel without parental supervision.

BOOKINGS

Bookings must be guaranteed by a major credit or debit card. A ‘booking’ means any order for our products or services that is accepted by us.

The first night is charged and non-refundable deposit is required to confirm your reservation.

Final balance will be paid directly to the hostel on arrival (£0.60 card transaction fee is applicable for all payments by card).

For more information about payments and charges please read Payment Policy, Terms and Conditions and Cancellation Policy.

AGE RESTRICTION & ROOM ALLOCATION

Bookings cannot be accepted from any person under age of 18, unless they are accompanied by an adult (over 18) who is staying in the same dorm/room. Families with children aged 18 years and under are welcome, however they must book and pay for all beds in order to make the room private (i.e. in the case of 4 bedded dorms or larger) and inform us accordingly of their booking. 
At Venture Hostels we take great care to allocate beds in a way we think will be best for each customers booking. Please note that when making your booking online, there may be occasions when it might not be possible to allocate all guests in the same room.  Please contact us by phone on +44 (0)20 8692 6219 or by email at 
reservations@venturehostels.com with the booking reference and we will be able to inform you if this is the case.  Please contact us if you would like to guarantee a bottom bunk, which we are happy to provide, subject to availability.

PRICES

All published rates include VAT where applicable (and local taxes) at the current rate. Accommodation rates are per room per night, breakfast included.

 

PAYMENT POLICY

You will be charged the first night to confirm your reservation, payable at the time of booking and it’s non-refundable. For the Non-Refundable bookings you might be charged full amount and the total will be non-refundable.
Your credit card details are held on a secure server to guarantee your reservation. In the event of any query relating to the invoice, the guest must notify the hostel within 14 days of the invoice date.

Final balance will be paid directly to the hostel on arrival (£0.60 card transaction fee is applicable for all payments by card)

CANCELLATION POLICY

Customers can cancel their reservation at anytime, the first night is charged at the time of booking and it’s non-refundable.
Cancellations less than 48 hours prior to arrival and No Shows can occur the full payment so please advise us if you won’t be able to use your booking.
Non-Refundable bookings have a special discount and are thereby non-Refundable.

 

AVAILABILITY

In the rare case that the hostel cannot accept a booking, affected guests will be offered a full refund. In the case of an act of God (strike, war, terrorism attack, etc), the hostel will do its utmost to find an alternative accommodation in another hostel but will not be held responsible if this is not possible.

DISCRECTION

All bookings are subject to availability and Venture Hostels reserves the right to decline any booking at its discretion.

 

 

To amend your booking, simply email us at 
reservations@venturehostels.com. Cancellation charges apply where applicable.

PERSONAL PROPERTY

Guests are asked to use the secure lockers provided, the safety deposit boxes at reception or the luggage storage.
 It is the guest’s responsibility to ensure that their personal belongings are secure at all times.
Venture Hostels accepts no liability for the loss, theft or damage to property however sustained or caused.
 Guests will be expected to reimburse Venture hostels for any damages caused by inappropriate behaviour during their stay at the Venture Hostels premises.

LOST PROPRTY

Lost property will only be kept for 14 calendar days at Venture Hostels, if it is not collected within 14 calendar days, it will be donated to a local charity.

GUEST BEHAVIOUR

The comfort, safety and security of our guests is of paramount importance. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. 
Guests are expected to respect other guests, staff, local residents and property.
 We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hostel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
 We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
 Smoking is not permitted anywhere within the Venture hostels premises. Any guest found smoking within the building will be charged a fee of £250.00 in order to cover the extensive cost of restoring the room to a smoke-free condition. 
Further failure to comply will result in the guest(s) being asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided in our garden and outside the building.

ANIMALS

No animals are allowed in the hostel with the exception of guide dogs. This is a consideration of other guests who maybe allergic to pets stayng.

FOOD & DRINKS

Free breakfast is included in the price. Our hostel is licensed to sell alcohol with a bar, so you are not permitted to bring your own drink in to the hostel. Our prices are discounted for the gusts so please take full advantage. No drinks and food are allowed upstairs in the rooms.

Guests with special dietary requirements are advised to inform the hostel of their needs in advance of their arrival. The hostel will use all reasonable endeavours to accommodate such requirements and, where this is not possible, inform the guests about it in advance.

Guests will be informed of breakfast times on arrival.

DISABILITY

The hostel fully complies with all laws from time to time in force regulating the treatment of, and provision for, disabled guests.

Guests with any special requirements pertaining to a disability should inform the hostel of the same prior to their arrival.

INFORMATION PRIVACY

Venture hostels shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: 
reservations@venturehostels.com

OVERSIGHTS & ERRORS

Any oversights or errors in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

AMENDMENTS TO TERMS & CONDITIONS

Venture Hostels may, from time to time, change these Terms and Conditions without notice, however it will use its reasonable endeavours to inform guests as soon as is reasonably possible of any such changes.